NEW CUSTOMER GUIDE
Whether you're a new anime fan looking to start your figure and merchandise collection or a new customer placing your first order with Jump Ichiban, this guide will let you know the basics about ordering from us. We offer a massive range of Japanese exclusive products as well as all the latest pre-orders. The ordering process is slightly different depending on whether you're ordering in-stock or pre-order products.
IN-STOCK ORDERS
Buying in-stock products is simple - just add the products you want to your basket, add any combination of items, and you can check shipping costs by viewing your cart. Then checkout and pay. We'll process your order in our Japanese warehouse and dispatch it within 2-7 working days (Monday-Friday) of the order being placed. (may be longer in rare cases)
PRE-ORDERS
We require full payment for a pre-order, once you've placed your order you don't need to do anything else apart from wait for it to be delivered!
If you buy a pre-order product and a product in stock in the same order, the order will only be shipped after the order has been released and all the products together.
If you want to have your product in stock quickly and buy a pre-order, we advise you to place several orders separately.
If a customer made multiple pre-order close together (i.e. within a few days of each other) and wishes to consolidate these orders, please contact us as soon as possible and we can advise.
* Pre-orders are usually processed within 2-7 working days (Monday-Friday) of stock being delivered.
MULTIPLE PRE-ORDERS DUE FOR RELEASE IN THE SAME MONTH
All pre-order products due for release in the same month will be held and shipped together.
ORDER STATUSES
The status of an order will be updated as the order is processed. These statuses can be seen on your order page if you have registered an account.
Fulfillment Status : Unfulfilled - Your order has been placed and will be processed by us shortly. We'll process your order in our Japanese warehouse and dispatch it within 2-7 working days. All orders will default to this order status when placed.
Fulfillment Status : Fulfilled - This indicates that your order has been prepared by our logistics department and is ready to go, waiting for the carrier.
Please click on the "TRACK ORDER" button to follow the shipping status of your package.
Track order Status : In transit - Your order has been shipped, and it is in the hands of the carrier.
Track order Status : Out for delivery - Delivery is close and must be in your geographic area. Please follow the arrival of your package carefully so as not to miss it. If you have any question about your package at this moment, please contact the FedEx customer support on the website page of your country.
Please enjoy your exclusive product from Japan, and thank you for not forgetting to leave us a review on our site.
BUSINESS CALENDAR
Our offices and warehouse is closed on weekends and national holidays in Japan. We do not process orders and our customer service is not available when the store is closed, we still accept orders and will process them as soon as possible.
Please refer to our Business calendar below.
PAYMENT METHODS
We accept payment by credit/debit card, PayPal, Amex, Apple Pay, Amazon Pay and Google Pay.
The price can be displayed in Your Currency, You can change it from the currency converter button found on top or bottom menu in the Desktop PCs, or push the 3 lines icon 三 menu icon at check at the bottom left on mobile devices.
INTERNATIONAL ORDERS
We ship internationally from Japan to many countries and territories around the world. If you do not see your country in the selection, please contact our Support Center in the bubble at the bottom left of the screen.
All international orders where Express Shipping is selected will be dispatched by FedEx.
More information on shipping method, please contact our Support Center.
IMPORTS FEES AND TAXES
With our carrier FedEx, VAT and customs fees for all European countries may be included, (Please be careful to choose the right shipping service)
Except that, all orders are shipped directly from Japan, any import fee or taxes for importing goods requested by your country will be the buyer's responsibility. These additional fees are not included in the final price.
As the rules and value thresholds differs by country, we invite you to please refer to your country's government website.
Any order returned or not accepted because of import duties left unpaid will be subject to a 20% re-stocking/cancellation fee if a refund is requested. Please also see our Return Policy.
SUPPORT AND HELP
Our Support Center contains articles answering many common questions customers have, such as pre-orders, returns and changing addresses. All these articles can be found in the bubble at the bottom left of the screen.
If you can't find the answer to your question in our Support Center, please contact our Customer Support team. Our Customer Support team is available between 9am-5pm Monday-Friday, Japan time.
Share:
MAPPA Interview States that Chainsaw Man Anime Fell Below Expectations
HOW DOES AN ICHIBAN KUJI LOTTERY WORK ?