A question? Let’s talk.
Our team in Japan is here to help with products, orders and delivery. Tell us what you need and include your order number if you already have one.
Here to help, from Japan.
Monday–Friday, 9am–5pm Japan time.
Closed on weekends and Japanese public holidays.
We usually reply within 24–72 hours. During busy periods, it may take us a little longer to get back to you. Thank you for your patience and understanding.
Ordering for the first time?
Discover official Japanese products, how pre-orders work and available payment methods in our new customer guide.
A question about delivery?
Visit our shipping guide for preparation times, delivery options and customs information. For an existing shipment, use the tracking link in your shipping confirmation email.