Shipping policy
Jump Ichiban · Shipping & delivery
Your next collectible.
Direct from Japan.
From our Japanese warehouse to your collection. Find your delivery options, follow your parcel and know what to expect before you order.
Japan → your collection
Usual order preparation
Average transit to Europe & the Americas, after dispatch
International delivery from Japan
From checkout to delivery
Your order, step by step.
Place your order
Check your delivery address and shipping costs before completing payment.
Prepared in Japan
Our warehouse processes your order. Preparation generally takes 1–7 days before dispatch.
Follow your parcel
We email you when your order ships. Follow its progress through your Jump Ichiban account.
Welcome it home
Check the packaging and your items on arrival. Report any damage by email within 7 business days.
In stock + pre-order
All together.
When everything is ready.
An order containing both in-stock and pre-order items ships once all items are available. If you want the in-stock items sooner, please place separate orders.
Pre-orders require full payment and are usually processed within 2–7 working days, Monday–Friday, after stock arrives. Pre-orders due for release in the same month are held and shipped together.
Plan your delivery
The essentials, at a glance.
International shipping
We ship from Japan to many countries and territories. If your country is not listed, contact our Support Center using the help bubble on the site.
Check before you pay
Add your items to the basket to check shipping costs. The available delivery methods are shown at checkout.
Preparation + transit
Allow 1–7 days for preparation, followed by an average of 3–5 business days with FedEx or DHL to Europe and the Americas, counted from dispatch.
These are estimates, not guaranteed delivery dates. Mail traffic and periods of high activity may extend them.
Working on Japan time
Our offices and warehouse close on weekends and Japanese national holidays. Orders can still be placed and will be processed when we reopen.
Customs & VAT
Choose the right shipping option.
FedEx / DHL VAT included
This option may be available at checkout for destinations in the European Union and the United States. Select it to have VAT and customs clearance covered by the shipping provider, with no additional fees on arrival.
Prepayment is unavailable in certain EU countries. Any applicable information is displayed when you choose your shipping method.
Import charges may apply
If “FedEx / DHL VAT INCLUDED” is unavailable or not selected, or your delivery address is outside the European Union and the United States, applicable customs duties, VAT and import fees are your responsibility.
Product prices and shipping fees exclude these charges unless the “VAT INCLUDED” option is explicitly selected. Consult your local customs authority for your destination’s rules, thresholds and rates.
Delivery questions
A few things worth knowing.
What do my order and tracking statuses mean?
Unfulfilled: your order has been placed and is awaiting processing.
Fulfilled: our logistics team has prepared your order and it is ready for the carrier. Use “TRACK ORDER” to check its shipping progress.
In transit: your parcel has been handed to the carrier.
Out for delivery: your parcel is close to delivery. Follow the tracking updates carefully and contact the carrier’s local support if needed.
Can I combine separate pre-orders?
If you placed several pre-orders within a few days of each other and would like to combine them, contact us as soon as possible. Our team will advise you on the available options.
What if preparation or delivery takes longer?
Preparation times may be exceeded during periods of high activity and do not provide grounds for cancellation or a refund. Transit times are averages provided for information only and may increase depending on mail traffic.
A shipment taking longer than the indicated estimate does not entitle the buyer to compensation, suspension or cancellation of the order.
What should I check in my delivery address?
You are responsible for providing a complete and accurate address when ordering and for taking delivery at that address. Please check all details before confirming your order.
An incomplete or incorrect address may cause delays or non-delivery. If non-delivery results from an incomplete or incorrect address supplied by the customer, no claims, refunds or reshipments will be accepted.
What happens if a parcel is refused or not collected?
If a parcel is refused, not collected from the carrier’s designated pickup point, or returned because the buyer did not track it or contact the carrier to arrange collection, return shipping costs and a cancellation fee of 20% of the order price will be deducted.
Orders refused or returned because import taxes or customs fees were not paid are subject to a 20% restocking/cancellation fee if a refund is requested. Shipping costs cannot be refunded once the order has been shipped and returned to us. See our Refund Policy for further information.
My parcel arrived damaged. What should I do?
Inspect the packaging and goods when they arrive. Email info@jumpichiban.com to report damage within 7 business days of delivery.
If an item is defective, damaged or incorrect, contact us immediately so that we can assess the issue. Returns must be requested and accepted before any items are sent back.
We’re here to help
Let’s get your order
on the right track.
Use our contact form, the help bubble, or email our team.
Customer support: Monday–Friday, 9am–5pm, Japan time.